Our most commonly asked questions

Yes, we ship all over the world. Shipping costs will be calculated and added at checkout. To save on shipping we recommend purchasing covers only and sourcing the inserts locally.
Orders to the Contiguous United States ship free!

 All our items are hand created to order. We ask for 5 business days to complete your order before we ship it. Orders in the Continental United States average 2-5 business days in transit. Overseas deliveries can take anywhere from 5-20 business days in transit depending on the service selected and your location. Delivery details will be provided in your confirmation email & tracking info will be provided once the order ships. More details are available here

We use USPS for most pillow cover orders and USPS or FedEx for pillow orders depending on the size of the order and your location. 

 Due to the nature of our business and the products sold, we do not accept returns. If you are sent an incorrect pattern, color, or size, please contact us with in 3 business days of receiving the product(s) and we will happily exchange or replace the item.

All exchanged items (incorrect items only - NO EXCHANGES) must be returned in the original packaging, in the original condition. This means free of all pet hair, odors, and stains. We will not ship the replacement until we receive the original product back in this condition. Failure to comply with these terms will result in a final sale and no refund. More details are available on our Return Policy Page

 Occasionally we need to ship items in separate items are separate or multiple packages. These items tend to get separated during the sorting process or for ease of delivery. Please allow 1-2 business days between packages. 

 The most accurate way to measure a pillow cover is to get the seam to seam measurement, which is the same measurement we use. To get this measurement, simply remove your existing pillow cover (if removable). Turn the cover inside out and measure from seam to seam. 

For more information on correctly measuring a pillow with a cover that connot be removed, Please CLICK HERE!

Our indoor pillow photos use a 20" cover with our 22" down insert. Our outdoor pillow photos use a 19" cover with our 20" polyester insert. We recommend similar sizing suggestions if using your own insert. Unfortunately, we cannot guarantee fit if you chose to use another brand of insert. Actual items may vary from image shown as pattern placement may vary due to size and other factors. We do accept requests for custom fabric placements. Please contact us for details about this service

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