Shipping Questions

Orders to the Contiguous United States ship free! APO/FPO -  if free shipping does not show up as an option, please let us know and we will be more than happy to adjust it for you. Thank you for your service!!

 All our items are hand created to order. We ask for 5 business days to complete your order before we ship it. Orders in the Continental United States average 2-5 business days in transit. Overseas deliveries can take anywhere from 5-20 business days in transit depending on the service selected and your location. Delivery details will be provided in your confirmation email & tracking info will be provided once the order ships. More details are available here

We use USPS for most pillow cover orders and USPS or FedEx for pillow orders depending on the size of the order and your location. USPS Priority Shipping may not be available for all complete pillow /down pillow orders.

YES! We do offer expedited shipping. Expedited options should be available during the checkout process. If you would like a different shipping method, please feel free to contact us before ordering. 
Due to package dimension restrictions USPS Priority Priority Express shipping may not be available for all orders. For more info please visit our shipping info page

 Occasionally we need to ship items in separate items are separate or multiple packages. These items tend to get separated during the sorting process or for ease of delivery. Please allow 1-2 business days between packages. 

Yes, we ship all over the world. Shipping costs will be calculated and added at checkout. To save on shipping we recommend purchasing covers only and sourcing the inserts locally.

USPS recently changed how they charge for shipping. The new method (dimensional based - no longer weight only based) is considerably more expensive. We will (at our discretion) refund any shipping overages for international customers. 

US Customers - Sales tax (if applicable) is applied during the checkout process. 

International Customers - All international customers are responsible for any duty/tax/fee levied by your country. More information can be found on our shipping page

Item Questions

 The most accurate way to measure a pillow cover is to get the seam to seam measurement, which is the same measurement we use. To get this measurement, simply remove your existing pillow cover (if removable). Turn the cover inside out and measure from seam to seam. 

For more information on correctly measuring a pillow with a cover that cannot be removed, Please CLICK HERE!

Our indoor pillow photos use a 20" cover with our 22" down insert. Our outdoor pillow photos use a 19" cover with our 20" polyester insert. We recommend similar sizing suggestions if using your own insert. To replicate the "chopped" look, we strongly suggest using down pillow inserts, as not all down alternative or polyester inserts are able to "hold the chop". Unfortunately, we cannot guarantee fit if you chose to use another brand of insert. Actual items may vary from image shown as pattern placement may vary due to size and other factors. We do accept requests for custom fabric placements. Please contact us for details about this service.

Not to worry, these blue marks are part of the process used to hand craft each pillow. These marks will fade with time, but if you like you can open the zipper and wipe it with a damp cloth or sponge. This may need to be repeated after the zipper dries depending on how prominent the marks are.

While we try our best to line up graphics on our pillows, variations in woven items can make this difficult due to normal variations in line thickness and placement caused by the weaving process. If you would prefer a solid back, please let us know in the comments section of your order. 

The cover only has a hidden zipper on the bottom and would be to put on your existing insert or you would need to purchase our poly insert here:

Down Filled has a hidden zipper on the bottom but includes our 10/90 down inserts as well. 
The "Pillow" options are stuffed with polyester fiber filling and sewn closed, so you cannot remove the cover. 

To replicate the "chopped" look, we strongly suggest using down pillow inserts, as not all down alternative or polyester inserts are able to "hold the chop".

Our items use first quality straight from the designer. While dye transfer/interaction is rare we do recommend you test in an inconspicuous area before displaying the items. We do offer fabric samples that will also aid in this process.

Customer Service Questions

Due to the nature of our business and the products sold, we do not accept returns. If you are sent an incorrect pattern, color, or size, please contact us with in 3 business days of receiving the product(s) and we will happily exchange or replace the item.

All exchanged items (incorrect items only - NO EXCHANGES) must be returned in the original packaging, in the original condition. This means free of all pet hair, odors, and stains. We will not ship the replacement until we receive the original product back in this condition. Failure to comply with these terms will result in a final sale and no refund. More details are available on our Return Policy Page

Due to the current pandemic, we have limited staff in our office to reduce the risks. We suggest emailing us directly for quickest results. You can either reply to your order confirmation or visit our contact page. 

You can either contact us through our contact page, or you can log in to your account and verify the email address is correct/present

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