Shipping Info
Shipping Information
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UPS:
FREE SHIPPING
Unfortunately, due to carriers raising their rates multiple times each year and adding delivery-location–based fees on top of fuel surcharges and standard shipping costs, we are no longer able to offer free shipping. We do, however, provide multiple shipping options through USPS, UPS, and FedEx to best meet our customers’ needs.
Please keep in mind to continue some carriers may break up multiple package shipments during the sorting process. If you receive only part of your order, please wait 1-2 business days before contacting us on where the rest of your order is.
We understand you are anxious to get your product(s),but bear in mind, once it leaves our facility, it is the responsibility of the carrier(s) to get your package to you in a timely fashion
PRIORITY SHIPPING/EXPRESS SHIPPING
While we do offer FedEx and USPS Priority shipping options, we do reserve the right to use a different carrier as long as the service is comparable or better than what was paid for .
Due to changes in USPS shipping rates, we no longer offer Priority Express shipping for pillows. If Priority Express is selected and paid for on an order, we will ship using a comparable expedited service from UPS or FedEx that meets similar delivery time guarantees.
Standard processing time still applies to all orders with upgraded shipping.
COMMERCIAL ADDRESSES
Please verify that the commercial address does receive mail delivery at the address you wish to ship to. Some commercial addresses us a PO Box, and their physical address is not deliverable. If this situation arises, it is the responsibility of the customer to pay any and all extra shipping charges. We do offer FedEx and UPS shipping options for these addresses. Please contact us for details prior to ordering.
Rush Order / Expedited Shipping / Deadlines
We ask that these orders contact us first to ensure we can meet your deadline. We typically can meet any REASONABLE deadline, but please keep in mind that these items are custom made to order. A fee for rush orders or expedited shipping may apply.
Expedited shipping options are available upon request. Please contact us for a quite. Zip/Postal code and number/size of pillows will be needed for an accurate quote. 5 business day processing time applies on all non-rush orders including expedited shipping. USPS Priority (2-3 business days est.) may be changed to FedEx Ground (1-4 business days) or Priority Express at our discretion.
PO Box /PMB
We prefer to use physical shipping addresses whenever possible over a PO/PMB as these addresses are limitied to USPS services only.
Returned items:
Any items returned as undeliverable, due to an incorrect address, or that need to be re-shipped to the customer for any reason are the buyer’s responsibility, including all shipping charges associated with re-shipping the item(s).
Shipping prices and policies are subject to change without notice.