FAQs

 

FAQ's

How long before my order ships?

We custom make each order in the order it is received. Please provide us with 3-5 business days (not including holidays/weekends) to make your order BEFORE it is is shipped.

 

Do you do rush orders?

In most cases we can accomidate most reasonable deadlines, IF WE ARE GIVEN PRIOR NOTICE. Additional charges may apply.

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How do you measure a pillow?

For more information on correctly measuring a pillow, Please CLICK HERE!

 

I only receieved one pillow, where's the rest of my order?

In order to offer free shipping, your order may have been broken up in to multiple packages. Upon occasion, USPS breaks up the delivery of the packages. If you receieved part of your order, please allow an additional business day or two. 

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Do you accept returns?

Due to the fact these are custom made items, and to help protect our customers from possible allergen exposure, we do not accept returns or exchanges. If you are sent an incorrect pattern, color, or size, please contact us within 3 business days of receiving the product(s) and we will happily exchange the item. All exchanged items must be returned in the original packaging, free of all pet hair, odors, and stains. Failure to comply with these terms will result in a final sale and no refund.

Most images are 20x20" with a 22" down insert or 18x18 with an 20" down insert. Our outdoor photos use a 17" or 19" cover with a 18 or 19" poly insert. 

Our prints are centered right to left. If you would like the print centered both right to left AND top to bottom, you will need to add a Custom Fabric Placement for each pillow. 


Zippers:
We reserve the right to substitute Envelope Style for hidden zippers free of charge at any time without notifying customer. We use YKK white hidden zippers, but reserve the right to substitute for another comparable brand/style without notice if YKK is out of stock. Additional zippers colors may be available for a $5 upcharge/ cover. Contact us PRIOR to ordering for this option. Additional time will be required to complete the order.

Fabric Placement:

In order to offer the lowest possible price on our items, our covers are made "as the fabric falls". This means stripes / geometric / prints may appear differently on one side versus the other, or may not line up properly. Customers who would like their covers to appear in a specific manner should contact us prior to ordering, and order a "Custom Fabric Placement" for each cover face they would like set in a particular manner. For more information contact us or visit the "Custom Fabric Placement" listing here.


 Lumbar pillows may run as shown or turned 90* at our discretion. To make sure the fabric is running the way you would like it we recommend purchasing Custom Fabric Placement.

Premier Prints Fabric

Premier Prints fabrics are all 1st quality from Premier Prints, they are however a much cheaper fabric than the other brands we stock. This means the fabric may have inclusions such as (but not limited to): seams in the fabric, printing off register, crooked prints, slub lines, etc. These have passed Premier Prints quality inspections, and as such, they have deemed this normal stock. We will not replace/refund Premier Prints due to these defects as Premier Prints does not consider this a defect. For Premier Prints quality issues, we recommend you contact Premier Prints directly.

http://www.premierprintsinc.com